Hi everyone, I am trying to configure a Knowledge Base in Jira Service desk and have a few questions: 1. Can I add a 'comment' field under a knowledge base article? So far, I can see only "Did this article help?" question (see the screenshot below): 2. When I search for a knowledge base article in the help center, I can see only 3 articles maximum though there are more articles related to the topic. Is there a way to show the full list? If yes, how do you configure it? Thank you in advance!

nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Configuring a Knowledge Base in Jira Service Desk

Daria Pankratova

Hi everyone,

I am trying to configure a Knowledge Base in Jira Service desk and have a few questions:

1. Can I add a 'comment' field under a knowledge base article? So far, I can see only "Did this article help?" question (see the screenshot below):

knowledge base question.JPG

2. When I search for a knowledge base article in the help center, I can see only 3 articles maximum though there are more articles related to the topic. Is there a way to show the full list? If yes, how do you configure it?

knowledge base question 2.JPG

Thank you in advance!

Accepted answers

Angélica Luz

Hi Daria,

Thank you for reaching out to Atlassian Community!
Currently, it's not possible to add read-only fields on the customer portal. We have a feature request suggesting the implementation of this ability:
- https://jira.atlassian.com/browse/JSDCLOUD-4328
Also, regarding the number of results, for now, it only shows 3 articles. We have a feature for this too:
- https://jira.atlassian.com/browse/JSDCLOUD-4263
Please, click on vote and watch to receive updates about the features.

Regards,
Angélica

All comments

Angélica Luz

Hi Daria,

Regards,
Angélica

Daria Pankratova

Hi @Angélica Luz , thank you for your prompt reply! I have already subscribed to watch these two tickets. Thanks so much!

Angélica Luz

You are always welcome Daria!
Hope you have a great weekend!

Regards,
Angélica

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