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Error while attaching excel to jira story

Uttkarsh

Hello,

I am getting an error message while uploading excel of size 168Kb.

"An internal error has occurred. Please contact your administrator."

I myself is the admin of Jira cloud account. Is there any setting which I need to enable.

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Ramarao Gaggara {Appfire}

Hi @Uttkarsh ,

Please verify about below.

Choose > System.
Select Advanced > Attachments to open the Attachment page, which states whether attachments are on or off.

And also check for the upload size limit set for the parameter "Attachment Size".

The error which you are facing might be due to the incorrect "Attachment Path" which you can change by clicking on the Edit Settings button.

Please refer https://confluence.atlassian.com/adminjiraserver073/configuring-file-attachments-861253987.html more details on "Configuring file attachments".

Thanks!

RamaRao

Uttkarsh

HI @Ramarao Gaggara {Appfire}

Thanks for Reply

Attachments are "ON" and Maximum size is 10 MB.

However, I can't find the "Attachment Path" setting. Even the link shared you is not working.

Ramarao Gaggara {Appfire}

Hi @Uttkarsh ,

Sorry for the typo while sharing the link with you. I just edited the link in my previous post and now you should be able to access it.

And "Attachment Path" can be seen when you click on the Edit Settings button.

Thanks!

RamaRao

Uttkarsh

Hi Ramarao,

Thanks for the correction in a link. However, I still don't see the path field even after Edit settings, maybe because we are on Jira-Cloud.

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