Hi,When creating new accounts, after receiving the confirmation email the user clicks and gets the following error "The link is bad".
Hi @Reuben Welsh
Have you checked this thread? Atlassian said:
This error message appears when the customer already has an account as an internal user or an inactive account. Can you please check if this customer has a duplicated account on Site administration > User or Site administration > Jira Service Desk > Portal only customers?
Hope this helps!
- Manon
P.S. The users im testing with are new users unlike in this case and therefore not duplicates:
https://community.atlassian.com/t5/Jira-Service-Desk-questions/Jira-service-desk-self-registration-The-link-is-bad/qaq-p/928147
I've just seen your second post, so you did check the thread
Do you reproduce the issue with other accounts or is this impacting only one user?
Hi, Thanks for the response,I've tried with 3 emails from 3 different domains, but same error persists over all three
The only reference I could find to "The link is bad" error is this bug ticket: JSD sends validation email to an inactive customer. Can you double-check if the impacted customers are active (go to https://yoursitename.atlassian.net/admin/jira-service-desk/portal-only-customers)? You may have a colleague deactivating them without warning.
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