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Boards tab missing after upgrade from 7.13 to 8.0

Janno V

After upgrading jira software from 7.13 to 8.0 there is no button with name boards on the menubar any more.

https://confluence.atlassian.com/jirakb/board-tab-in-jira-missing-jira-software-application-799801745.html?_ga=2.203812752.1266868597.1551167142-1699889403.1547728280

Said that there can be 2 problems, licens has expired or permission problem, but my license will expire 16/Jan/2020 and none of the users see boards even jira administrator account does not have boards button anymore.

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Andy Heinzer

Sorry to hear you're having a problem here with the upgrade. There is actually a 3rd scenario that can cause this as well which I think you are seeing. I will update the KB to better cover this.

This can also happen when the Jira Software plugin fails to load up when Jira itself starts. If that happens, you can get one or more dependent system plugins flagged as disabled in the Jira database. In turn this can cause that plugin and any that depend on it to fail to load up when Jira starts. This can happen more often for upgrades, because Jira's default memory settings tend to revert to the defaults of 768m in the setenv .bat/.sh file.

So I would recommend trying these steps to see if you can correct this problem:

Stop Jira
Review the steps in Increasing Jira memory to make sure your Jira application is set to use enough memory to load all your plugins. If you're not sure how much that should be, check our Jira Sizing Guide reference doc.
In the Jira SQL database, run the following command to see what plugins might be disabled:
```
select * from pluginstate;
```
This will return all the plugins that are disabled in your Jira instance, both user disabled and system disabled.
We would want to remove any/all entries from that specific table that are Jira system plugins or dependencies for Jira Software to work. If you are unsure which entries to remove, please post the results of this SQL query and I should be able to better guide you.
Start Jira again.

If you still don't see the Boards tab when Jira starts up again, please let me know. I'm sure we'll want to create a support case and gather a complete set of Jira logs from your environment to better troubleshoot this upgrade problem.

Andy

kdickason

I too am not seeing the Boards menu or the Create menu post upgrade. All Jira System Apps and Application Components appear to have installed correctly. PLEASE help!!

Andy Heinzer

Hi @kdickason

For a missing Boards entry in the top bar navigation, I would still recommend https://confluence.atlassian.com/jirakb/boards-navigation-button-missing-in-jira-software-server-799801745.html

The lack of the Create button sounds like a different problem here. That would actually be expected if the account you are logged in with does not have Create Issue permissions in any projects on that Jira site. It is possible that you might have a global system permissions as a system administrator, but Jira could still be configured in such a way that your account does not have the issue create permissions. As a system admin though, you can grant yourself that permission if needed.

If that is not helpful, then ideally we would suggest creating a support case over at https://support.atlassian.com/contact if you have support per our Atlassian Support Offerings.

And if you do not have support outside community, then the next steps would be to try to take a closer look at the logs from Jira when it starts up. $JIRAHOME/log/atlassian-jira.log file is one file that you will want to investigate closer during Jira startup.

kdickason

Thank you for your response! We believe this may be an issue due to the fact that our license for upgrades and support expired. We were able to upgrade the software, but I'm seeing that certain agile features may be disabled until our license is brought up to current status. Do you think this may be causing these options to be unavailable?

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