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Change primary technical contact

Peter Sørensen_m68f1e

Our primary contact left the company and did you specify his password. How can we replace him with a new contact. From your description I can read that only the primary contact can change our appoint another primary contact.

I am Primary for billing but I dont think that applies to the technical contact.

Accepted answers

Jack Brickey

See if this helps. I think the billing contact may be able to change technical contact but not sure. If you have issues contact Atlassian Support directly.

All comments

Jack Brickey

See if this helps. I think the billing contact may be able to change technical contact but not sure. If you have issues contact Atlassian Support directly.

Peter Sørensen_m68f1e

Thanks Jack I will try that

Jeremy Brooks_r69ike

The link (hyperlink on "product") does not lead to a place where the Technical Contact address can be updated. As far as I know, the only way is to contact Atlassian Support.

Laura Murtagh

Also looking for the answer to this. I've not received a response from support.

Jeremy Brooks_r69ike

A recent invoice* still shows a wrong billing address.
We have corrected our Technical contact billing addresses to the correct address already.
The correct address should be
584 Castro Street, 909
San Francisco, CA 94110

*AT-165661477

Lior Barne_a

this is amazing no response for something that is so basic in any platform i use

how to change billing infomation ????

Janice Castro

For those still struggling, I found a workaround.

If you are the Primary Billing Contact:

edit your company info to be the correct one
add yourself as a Technical Contact
make yourself the Primary Technical Contact
refresh the billing details to see if everything updated to your info
switch the Primary technical contact to the new email

Sebastian Pechhold

Hey:

use this: https://my.atlassian.com/products/index as Org admin

Ana_6rz60m

thanks, this was what i was looking for

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