I would like to connect multiple service desk projects to a single Scrum board?

Question

I have 4  clients and 1 dev and support team and i am running my support & maintenance as a agile scrum.

I need to link the issues into the board for the developers to pick up and complete the tasks per issue linked.

Would appreciate any guidance or experiences with this?

unknown · Answer

@Hi-Res Administrator  For a scrum board you need to link your issues to a sprint.

You could make a default, (unlimited in time)  SD sprint and add them by default to the Service Desk issues.

For a kanban board you don't need the sprint.

Alexey Matveev · Answer

Hello,

Create a board. Then create a filter, which would choose issues from multiple service desk projects.

For example, you filter could look like this:

project in (SD1, SD2, SD3)

Then connect this filter to the created board (board settings -> general)