What happens to current tickets when I set up SAML-SSO?

Question

I need to know what will happen, if anything, to all of my users current tickets that they have in Jira. We use this as our ticketing/workflow and I cant afford for all of my users to start fresh when converting to SSO. Will these tickets "merge" or how does it work?

Jon Espen Ingvaldsen Kantega SSO · Answer

I am not an expert on Jira cloud, but I would recommend you to follow the Azure AD guides for Atlassian Access to setup both SAML SSO. You should also decide wether to keep your user directory management as is or apply the cloud user provisioning.

Good luck with the setup :)

-Jon Espen

Austin Smith_f4gqz0 · Answer

sorry for that spotty message there I didn't proof read but I feel my main points were made lol.

Austin Smith_f4gqz0 · Answer

Yes, I use Jira cloud, sorry. Jira cloud > Azure. 
I may not even need to do any transformations, I think most of my users have been created using their email accounts. I'm new to Jira so I apologize.

all of my users already use their email address to sign in. So would this be a seamless process? So if I understand this correctly: just follow the steps to setup the SSO, the accounts sync after performing the required steps, and all tickets remain in tact, is this correct?