We have created a template for customer notifications, in which various information about our company are stored, much like a signature. With the notification "Public comment added" we also added the "event.user.name" macro to automatically add the name of the agent commenting on the issue.
The following problem occurs:
Once a request participant comments on the issue, the signature and user name are automatically added to the author's email notification.
So it looks like the request participant is an agent of our company.
Is it possible to deactivate the template for comments from request participants?
