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user don't receive any email notification

Yong Lin

I am project lead and didn't receive any email notification in last several sprint. Each sprint we complete about 20-30 stories/bugs. I entered about half these stories and bugs into JIRA, I also tested and verified these tickets.

I checked Profile >> Preferences >> My Changes. The value is "Notify me". Other team members in the same project could receive email notifications.

Accepted answers

Merle Fischer

Hi Yong Lin,

are you an admin user? If not please ask your admins to perform the Notification helper on one of the issues mentioned above, this could be helpful in debugging.

If you are an amidn user you can perform this yourself, here is a link for the documentation on how to access the Notification helper: https://confluence.atlassian.com/adminjiraserver/jira-admin-helper-938847791.html

Hope this helps as a first step in debugging.

Cheers

Merle

All comments

Merle Fischer

Hi Yong Lin,

are you an admin user? If not please ask your admins to perform the Notification helper on one of the issues mentioned above, this could be helpful in debugging.

Hope this helps as a first step in debugging.

Cheers

Merle

Yong Lin

I should receive email but I don't get any email

Merle Fischer

Hi Yong Lin,

maybe this knowledge base article will help in narrowing down where specifically the problem lies, as with emails it can be due to a variety of things: https://confluence.atlassian.com/jirakb/notifications-troubleshooting-203394737.html

Check the mail queue in the admin panel and read through your JIRA application logs as this will most likely be the best way to find out what is going wrong where.

Cheers

Merle

Yong Lin

I did everything and still no email notification. May I look at mySQL database directly?

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