Not able to Configure email also Added user cant access Jira site

Question

Hi,

I tried to Add User in my Jira instance but they are not able to Access my Project nor they are getting any Notifications.

Ollie Guan · Answer

Hi @Bhushan Kanekar ,

JIRA has a flexible security system which allows you to configure who can access JIRA, and what they can do/see within JIRA.

1. Global permissions - these apply to JIRA as a whole (e.g. who can log in).
2. Project permissions - organised into permission schemes, these apply to projects as a whole (e.g. who can see the project's issues ('Browse' permission), create, edit and assign them).

https://confluence.atlassian.com/jirakb/jira-permissions-general-overview-625902332.html

Tansu Akdeniz · Answer

Hi @Bhushan Kanekar ,

Did you give an application access to that user? Means adding it to jira-software-users group.

* https://confluence.atlassian.com/adminjiraserver/licensing-and-application-access-938846887.html

If yes, please go to the related project -> project settings -> permissions than check whether user has Browse Project permission or not.