Regenerate Licence Key - old one does not work.

Question

I've had to uninstall and re-install a couple of times, and now my Jira Software licence key does not work.  After the re-install, I accidentally pasted in the old server ID in the licence portal, and the generated licence key doesn't work.

I'm totally stuck, and I cannot open a ticket because this is Jira Software Starter.

Note, I also have Jira Service Desk installed, with a valid, working licence key.

ChalkyNZ · Answer

Hi there, but I want my paid-for licence.

Why do you suggest a trial licence?

Taranjeet Singh · Answer

If you have an Atlassian ID, you can login to my.atlassian.com and then try to generate an evaluation license for the required Atlassian product.

ChalkyNZ · Answer

Hmmm, I can't see any mechanism for generating a new licence key.  My portal shows current key, but nothing to generate or re-generate.  Can you post screenshot of that?  Will look at server ID in DB only if I must.

Thanks!