After upgrading Jira to 8.0 we have problem with Characters.

Per-Johan Alfredsson_74wap6

 

Hi

After upgrading Jira to 8.0 we have problem with Characters.

Use Swedish. When a user go to ServiceDesk customer portal they see "?" instead of åäö. Users only have to click on something and they se the correct characters. Until the use F5 ore close the browser. The wrong Characters appers.

Any ide?

on something an

brbojorque

@Per-Johan Alfredsson , there are a couple of issues why this is happening. And can only solve by troubleshooting it. 

My suggestions are below:

• Install font packages if the server is using Linux 
  • https://confluence.atlassian.com/jirakb/fonts-displayed-incorrect-in-gadgets-and-database-monitoring-graph-938041773.html
• Install a language pack for Swedish please see the article how to install it.
  • https://confluence.atlassian.com/translations
  • https://confluence.atlassian.com/jirakb/how-to-install-custom-language-295305642.html
  • https://packages.atlassian.com/maven/com/atlassian/translations/?_ga=2.4088496.1266593924.1540749370-265030796.1518690225
• Last is the DB Character encoding, it is probably because of the wrong collation in the DB that causes this issue.
  • You can create a support ticket to Atlassian on how to fix that.
  • https://confluence.atlassian.com/doc/troubleshooting-problems-and-requesting-technical-support-776659671.html