nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Is it possible to automatically create a Jira issue when a Service Desk ticket transitions?

PhilSpo

When selecting a specific transition for a service desk ticket, is it possible to create an issue automatically on the back of it?

Accepted answers

All comments

Jack Brickey

You can use the built in Automation to create an issue when a JSD issue changes Status.

PhilSpo

Hello Jack,

Thanks for the response. DO you know if there is a way to link these issue together? Or would I need a plugin to do that?

Thanks

Phil

Jack Brickey

Yes. If you try to set this up you will see where you can link the two. Simple task.

PhilSpo

It doesnt look like you can.

Using When and If only gives the following:

No option to create linked issue in a different project.

Welcome!

It looks like you're new here. Sign in or register to get started.

Quick Links

Find more posts tagged with

server

jira

jira-service-desk

jira-software

jira-service-desk-server