How to trigger a webhook when any agent is assigned to a ticket in Jira Service Desk Cloud?

Question

We have a use case where we want to trigger a webhook when any agent is assigned to a ticket in Jira Service Desk Cloud. How do i do this ?

Olga Videc · Answer

Hello @Joseph Coleman

I agree with Tansu, also as an alternative, you can check slack you can filter with JQL.

Tansu Akdeniz · Answer

Hi @Joseph Coleman

You can send a webhook via built-in jira service desk automation rule. You can use "status changed" condition if it helps.

* https://developer.atlassian.com/cloud/jira/service-desk/automation-webhooks/

But if you want to trigger it only an issue is assigned, there is a paid plugin for it.

* https://docs.automationforjira.com/getting-started/actions.html#send-webhook