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I can't select an issue's status from a drop down list

Quentin Storer

I've set up a few issues in a project (tasks, bugs, custom issue type)

I'm using a custom workflow for the project.

When I select an issue, I can only transition the issue through the various status' but cant seem to choose from a drop down on the issue itself.

Accepted answers

Gurpreet_cqt1ju

what happens when you try to change the status on issue ?

can you post some screenshots as your question is not clear ?

thanks

All comments

Gurpreet_cqt1ju

what happens when you try to change the status on issue ?

can you post some screenshots as your question is not clear ?

thanks

Quentin Storer

Hi Gurpeet

Thanks for getting back to me.

So I'm used to being able to select the status of a ticket using the dropdown (based on the workflow....I'm using a custom workflow by the way), as below....

However, after setting the project up, the issues (tasks, bugs etc.) dont allow me this option and we have to click on the status to cycle it through to the desired status, which is a pain.

I'm not sure if it's a workflow issue or a project setup issue?

Thanks

Gurpreet_cqt1ju

looks like it is a workflow issue..

could you post your workflow snapshot here ?

if the workflow is free flow i.e. you have a bunch of statuses that have ALL as their transition ie.. any status can transition to any status, then it will have a dropdown..however, if it is a restrictive workflow. i.e from Status A you can go to B and then from B to C, then you might have to follow them in order and wont see the dropdown...

Quentin Storer

Sure thing Gurpeet, here it is...

Sejal_1rkcxt

I don't think this solution works anymore. I have a workflow that has transition all and i'm still experiencing this issue. I have buttons at top of issue window but i would rather have a drop down.

Jared Polman_yhuxs4

Removed

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