Everytime I receive a notification from jira Service Desk, I can notice that it is in Text format, despite I have set and test all of them on my e-mail box.
Doas anyone know what can cause it?
Hi @Jeff Santos this article may have to answer to your issue: https://confluence.atlassian.com/adminjiracloud/configuring-email-notifications-776636790.html
You need to set HTML as the email format in the default user preferences.
Or you can put this after your instance link https://example.com /secure/admin/ViewUserDefaultSettings.jspa and make sure that you have HTML set there.
Thanks Mihai!
After changing that setting it worked!
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