Watcher recieves no notification for comments made by agent

Question

Hi Colleagues,

Watcher recieves no notification for comments (public or comment internal ) made by the service desk agent (assignee) but he recieves emails for the comments made by the reporter.

The notification scheme looks ok.

Thanks in advance for your help :

Nathanael Motz · Answer

Hi Danyal. This is interesting. I had heard of similar behavior with request participants but not with watchers. It seems to match something I'm experiencing, though. I still need to do some further testing, however. I was looking on JAC yesterday to see if I could find an issue for this but didn't turn up anything. Did you find one or otherwise have a reference for the explanation of this behavior or did you just figure it out yourself?

Thanks,
Nathanael

Danyal Iqbal · Answer

Thank you everyone for the brilliant ideas. I was able to find the cause after pulling some hair.

-- The watcher was also present in the customer list for this project. Apparently, emails are not sent to watchers if they are also listed as a customer in a SD project.

Thanks again :)

Dave Bosman _Inetum_ · Answer

Hi @Danyal Iqbal

Can you find any errors in your log file?

Best regards

Dave