Hello, I'm trying to add Google Secure LDAP to our Jira instance. I converted the provided Google certificate and Key to a .jks file. When I add the following to the setenv.sh file, stop, and then restart Jira, Jira starts up but ends up with 500 error message. I've scoured through the logs and cannot find anything that is causing this issue. * Edit /opt/atlassian/jira/bin/setenv.sh. * Find the JVM_SUPPORT_RECOMMENDED_ARGS setting. * Add “-Djavax.net.ssl.keyStore=/opt/atlassian/jira/jira-ldap.jks -Djavax.net.ssl.keyStorePassword=password”, replacing “password” with the password you selected above. Using Googles instructions from https://support.google.com/a/answer/9089736#

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Get 500 error after adding Djavax.net.ssl.keystore

Jacob Gude

Hello,

I'm trying to add Google Secure LDAP to our Jira instance. I converted the provided Google certificate and Key to a .jks file. When I add the following to the setenv.sh file, stop, and then restart Jira, Jira starts up but ends up with 500 error message. I've scoured through the logs and cannot find anything that is causing this issue.

Edit /opt/atlassian/jira/bin/setenv.sh.
Find the JVM_SUPPORT_RECOMMENDED_ARGS setting.
Add “-Djavax.net.ssl.keyStore=/opt/atlassian/jira/jira-ldap.jks -Djavax.net.ssl.keyStorePassword=password”, replacing “password” with the password you selected above.

Using Googles instructions from

https://support.google.com/a/answer/9089736#

Accepted answers

Edwin Kyalangalilwa

Hi @Jacob Gude,

Please confirm that when the JVM arg is unset, Jira is working as expected.

The issue might be caused by special characters in your password causing a malfunction.

All comments

Edwin Kyalangalilwa

Hi @Jacob Gude,

Please confirm that when the JVM arg is unset, Jira is working as expected.

The issue might be caused by special characters in your password causing a malfunction.

Jacob Gude

Thanks for the response. Jira works as expected if JVM arg is unset. I don't have any special characters in pw. Just numbers and letters.

Edwin Kyalangalilwa

Are all the necessary java args set?

-Djavax.net.ssl.trustStore="$TRUSTSTORE"
-Djavax.net.ssl.trustStorePassword"=changeit"
-Djavax.net.ssl.keyStore="$KEYSTORE"
-Djavax.net.ssl.keyStorePassword="changeit"

JIRA Does Not Start after Configuring SSL Due to Unspecified TrustStore or Keystore Path

Jacob Gude

keystore and password are set. I did not add trustStore. In the google doc it didn't specify to set the trustStore. Just the keystore.