Jira Core, Software, or Service Desk?

Sarah French_s2eg3r

My group is looking for a database to assist with change management. In a nutshell, we need a way to report issues and tag them with data, such as baselines, systems, priority. The issue then needs to go through a workflow for analysis and resolution of the problem.  The problems are usually resolved with a new software or hardware release.

I am having trouble figuring out which version of Jira is best for this - Core, Software, or Service Desk? I have been thinking that Core would be sufficient, as we mostly need a simple way to report and track the resolution of issues.

Any advice would be greatly appreciated!

Francesc_Arbó_fiu740

Hi @Sarah French,

If you're talking about change management and problem management I'd recommend you Jira Service Desk. However, using Jira Core or Jira Software can also be adapted to your needs.

In a very brief checklist, you can answer the following:

• Do you need a customer portal for customers opening requests or incidents?
• If the answer is yes, you need Jira Service Desk.
• If the answer is no, do you need SLA?
• If the anser is yes you can use Jira Service Desk or Jira Software with a SLA plugin.
• Do you need some scrum or kanban boards?
• If the answer is yes you can use Jira Software. If not, Jira Core might be ypur choice.

There are some more questions but you can start for these.

Hope it works!