Getting double notifications from one project after changing permissions.

Question

I was trying to troubleshoot the bug that lets restricted users see hidden projects if "reporter" is in Browse, but that's a whole other story. I removed Reporter and Current Assignee from Browse Projects, and it fixed the issue mentioned above. However, now whenever I comment on a ticket in this project, I get a "normal" notification email, and then I get the same email from our shared mailbox (on 0365) account. I added Reporter and Current Assignee back into browse projects, but that did nothing.

I've tried creating a new notification scheme, same result.

I've attached examples of the notifications below.

And yes, I didn't screen cap the settings before I changed them and realize I'm extremely irresponsible. :p

Anybody have any ideas?

Ben Radlinski · Answer

Here's an example from our outgoing mail debug log. I've changed the names to protect the innocent: Outgoing Mail Debug Log 2019-02-12 16:13:01,820 DEBUG [] Sending mailitem To='helpdesk@noaddress.com' Subject='(HELP-722671) Testing again, please ignore.' From='helpdesk@noaddress.com' FromName='Ben Radlinski (JIRA)' Cc='null' Bcc='null' ReplyTo='null' InReplyTo='null' MimeType='text/html' Encoding='UTF-8' Multipart='javax.mail.internet.MimeMultipart@30887925' MessageId='null' ExcludeSubjectPrefix=false' anonymous Mail Queue Service Getting transport for protocol [smtp] 2019-02-12 16:13:01,820 DEBUG [] Sending mailitem To='helpdesk@noaddress.com' Subject='(HELP-722671) Testing again, please ignore.' From='helpdesk@noaddress.com' FromName='Ben Radlinski (JIRA)' Cc='null' Bcc='null' ReplyTo='null' InReplyTo='null' MimeType='text/html' Encoding='UTF-8' Multipart='javax.mail.internet.MimeMultipart@30887925' MessageId='null' ExcludeSubjectPrefix=false' anonymous Mail Queue Service Got transport: [smtp://jira@smtp.office365.com]. Connecting 2019-02-12 16:13:03,089 DEBUG [] Sending mailitem To='helpdesk@noaddress.com' Subject='(HELP-722671) Testing again, please ignore.' From='helpdesk@noaddress.com' FromName='Ben Radlinski (JIRA)' Cc='null' Bcc='null' ReplyTo='null' InReplyTo='null' MimeType='text/html' Encoding='UTF-8' Multipart='javax.mail.internet.MimeMultipart@30887925' MessageId='null' ExcludeSubjectPrefix=false' anonymous Mail Queue Service Sending message 2019-02-12 16:13:03,888 DEBUG [] Sending mailitem To='helpdesk@noaddress.com' Subject='(HELP-722671) Testing again, please ignore.' From='helpdesk@noaddress.com' FromName='Ben Radlinski (JIRA)' Cc='null' Bcc='null' ReplyTo='null' InReplyTo='null' MimeType='text/html' Encoding='UTF-8' Multipart='javax.mail.internet.MimeMultipart@30887925' MessageId='null' ExcludeSubjectPrefix=false' anonymous Mail Queue Service Message was sent with Message-Id 2019-02-12 16:13:03,930 DEBUG [] Sending mailitem To='user1@noaddress.com' Subject='(HELP-722671) Testing again, please ignore.' From='helpdesk@noaddress.com' FromName='Ben Radlinski (JIRA)' Cc='null' Bcc='null' ReplyTo='null' InReplyTo='null' MimeType='text/html' Encoding='UTF-8' Multipart='javax.mail.internet.MimeMultipart@5c49e489' MessageId='null' ExcludeSubjectPrefix=false' anonymous Mail Queue Service Getting transport for protocol [smtp] 2019-02-12 16:13:03,930 DEBUG [] Sending mailitem To='user1@noaddress.com' Subject='(HELP-722671) Testing again, please ignore.' From='helpdesk@noaddress.com' FromName='Ben Radlinski (JIRA)' Cc='null' Bcc='null' ReplyTo='null' InReplyTo='null' MimeType='text/html' Encoding='UTF-8' Multipart='javax.mail.internet.MimeMultipart@5c49e489' MessageId='null' ExcludeSubjectPrefix=false' anonymous Mail Queue Service Got transport: [smtp://jira@smtp.office365.com]. Connecting 2019-02-12 16:13:04,968 DEBUG [] Sending mailitem To='user1@noaddress.com' Subject='(HELP-722671) Testing again, please ignore.' From='helpdesk@noaddress.com' FromName='Ben Radlinski (JIRA)' Cc='null' Bcc='null' ReplyTo='null' InReplyTo='null' MimeType='text/html' Encoding='UTF-8' Multipart='javax.mail.internet.MimeMultipart@5c49e489' MessageId='null' ExcludeSubjectPrefix=false' anonymous Mail Queue Service Sending message 2019-02-12 16:13:05,510 DEBUG [] Sending mailitem To='user1@noaddress.com' Subject='(HELP-722671) Testing again, please ignore.' From='helpdesk@noaddress.com' FromName='Ben Radlinski (JIRA)' Cc='null' Bcc='null' ReplyTo='null' InReplyTo='null' MimeType='text/html' Encoding='UTF-8' Multipart='javax.mail.internet.MimeMultipart@5c49e489' MessageId='null' ExcludeSubjectPrefix=false' anonymous Mail Queue Service Message was sent with Message-Id 2019-02-12 16:13:05,511 DEBUG [] Sending mailitem To='user3@noaddress.com' Subject='(HELP-722671) Testing again, please ignore.' From='helpdesk@noaddress.com' FromName='Ben Radlinski (JIRA)' Cc='null' Bcc='null' ReplyTo='null' InReplyTo='null' MimeType='text/html' Encoding='UTF-8' Multipart='javax.mail.internet.MimeMultipart@78ff1d97' MessageId='null' ExcludeSubjectPrefix=false' anonymous Mail Queue Service Getting transport for protocol [smtp] 2019-02-12 16:13:05,511 DEBUG [] Sending mailitem To='user3@noaddress.com' Subject='(HELP-722671) Testing again, please ignore.' From='helpdesk@noaddress.com' FromName='Ben Radlinski (JIRA)' Cc='null' Bcc='null' ReplyTo='null' InReplyTo='null' MimeType='text/html' Encoding='UTF-8' Multipart='javax.mail.internet.MimeMultipart@78ff1d97' MessageId='null' ExcludeSubjectPrefix=false' anonymous Mail Queue Service Got transport: [smtp://jira@smtp.office365.com]. Connecting 2019-02-12 16:13:06,767 DEBUG [] Sending mailitem To='user3@noaddress.com' Subject='(HELP-722671) Testing again, please ignore.' From='helpdesk@noaddress.com' FromName='Ben Radlinski (JIRA)' Cc='null' Bcc='null' ReplyTo='null' InReplyTo='null' MimeType='text/html' Encoding='UTF-8' Multipart='javax.mail.internet.MimeMultipart@78ff1d97' MessageId='null' ExcludeSubjectPrefix=false' anonymous Mail Queue Service Sending message 2019-02-12 16:13:07,312 DEBUG [] Sending mailitem To='user3@noaddress.com' Subject='(HELP-722671) Testing again, please ignore.' From='helpdesk@noaddress.com' FromName='Ben Radlinski (JIRA)' Cc='null' Bcc='null' ReplyTo='null' InReplyTo='null' MimeType='text/html' Encoding='UTF-8' Multipart='javax.mail.internet.MimeMultipart@78ff1d97' MessageId='null' ExcludeSubjectPrefix=false' anonymous Mail Queue Service Message was sent with Message-Id 2019-02-12 16:15:00,108 DEBUG [] Sending mailitem To='user2@noaddress.com' Subject='(HELP-722671) Testing again, please ignore.' From='helpdesk@noaddress.com' FromName='Help Desk Main (JIRA)' Cc='null' Bcc='null' ReplyTo='null' InReplyTo='null' MimeType='text/html' Encoding='UTF-8' Multipart='javax.mail.internet.MimeMultipart@6615dc7b' MessageId='null' ExcludeSubjectPrefix=false' anonymous Mail Queue Service Getting transport for protocol [smtp] 2019-02-12 16:15:00,108 DEBUG [] Sending mailitem To='user2@noaddress.com' Subject='(HELP-722671) Testing again, please ignore.' From='helpdesk@noaddress.com' FromName='Help Desk Main (JIRA)' Cc='null' Bcc='null' ReplyTo='null' InReplyTo='null' MimeType='text/html' Encoding='UTF-8' Multipart='javax.mail.internet.MimeMultipart@6615dc7b' MessageId='null' ExcludeSubjectPrefix=false' anonymous Mail Queue Service Got transport: [smtp://jira@smtp.office365.com]. Connecting 2019-02-12 16:15:01,527 DEBUG [] Sending mailitem To='user2@noaddress.com' Subject='(HELP-722671) Testing again, please ignore.' From='helpdesk@noaddress.com' FromName='Help Desk Main (JIRA)' Cc='null' Bcc='null' ReplyTo='null' InReplyTo='null' MimeType='text/html' Encoding='UTF-8' Multipart='javax.mail.internet.MimeMultipart@6615dc7b' MessageId='null' ExcludeSubjectPrefix=false' anonymous Mail Queue Service Sending message 2019-02-12 16:15:02,064 DEBUG [] Sending mailitem To='user2@noaddress.com' Subject='(HELP-722671) Testing again, please ignore.' From='helpdesk@noaddress.com' FromName='Help Desk Main (JIRA)' Cc='null' Bcc='null' ReplyTo='null' InReplyTo='null' MimeType='text/html' Encoding='UTF-8' Multipart='javax.mail.internet.MimeMultipart@6615dc7b' MessageId='null' ExcludeSubjectPrefix=false' anonymous Mail Queue Service Message was sent with Message-Id 2019-02-12 16:15:02,066 DEBUG [] Sending mailitem To='user1@noaddress.com' Subject='(HELP-722671) Testing again, please ignore.' From='helpdesk@noaddress.com' FromName='Help Desk Main (JIRA)' Cc='null' Bcc='null' ReplyTo='null' InReplyTo='null' MimeType='text/html' Encoding='UTF-8' Multipart='javax.mail.internet.MimeMultipart@4110fa7' MessageId='null' ExcludeSubjectPrefix=false' anonymous Mail Queue Service Getting transport for protocol [smtp] 2019-02-12 16:15:02,066 DEBUG [] Sending mailitem To='user1@noaddress.com' Subject='(HELP-722671) Testing again, please ignore.' From='helpdesk@noaddress.com' FromName='Help Desk Main (JIRA)' Cc='null' Bcc='null' ReplyTo='null' InReplyTo='null' MimeType='text/html' Encoding='UTF-8' Multipart='javax.mail.internet.MimeMultipart@4110fa7' MessageId='null' ExcludeSubjectPrefix=false' anonymous Mail Queue Service Got transport: [smtp://jira@smtp.office365.com]. Connecting 2019-02-12 16:15:03,564 DEBUG [] Sending mailitem To='user1@noaddress.com' Subject='(HELP-722671) Testing again, please ignore.' From='helpdesk@noaddress.com' FromName='Help Desk Main (JIRA)' Cc='null' Bcc='null' ReplyTo='null' InReplyTo='null' MimeType='text/html' Encoding='UTF-8' Multipart='javax.mail.internet.MimeMultipart@4110fa7' MessageId='null' ExcludeSubjectPrefix=false' anonymous Mail Queue Service Sending message 2019-02-12 16:15:04,037 DEBUG [] Sending mailitem To='user1@noaddress.com' Subject='(HELP-722671) Testing again, please ignore.' From='helpdesk@noaddress.com' FromName='Help Desk Main (JIRA)' Cc='null' Bcc='null' ReplyTo='null' InReplyTo='null' MimeType='text/html' Encoding='UTF-8' Multipart='javax.mail.internet.MimeMultipart@4110fa7' MessageId='null' ExcludeSubjectPrefix=false' anonymous Mail Queue Service Message was sent with Message-Id 2019-02-12 16:15:04,039 DEBUG [] Sending mailitem To='user3@noaddress.com' Subject='(HELP-722671) Testing again, please ignore.' From='helpdesk@noaddress.com' FromName='Help Desk Main (JIRA)' Cc='null' Bcc='null' ReplyTo='null' InReplyTo='null' MimeType='text/html' Encoding='UTF-8' Multipart='javax.mail.internet.MimeMultipart@4e4de1ca' MessageId='null' ExcludeSubjectPrefix=false' anonymous Mail Queue Service Getting transport for protocol [smtp] 2019-02-12 16:15:04,039 DEBUG [] Sending mailitem To='user3@noaddress.com' Subject='(HELP-722671) Testing again, please ignore.' From='helpdesk@noaddress.com' FromName='Help Desk Main (JIRA)' Cc='null' Bcc='null' ReplyTo='null' InReplyTo='null' MimeType='text/html' Encoding='UTF-8' Multipart='javax.mail.internet.MimeMultipart@4e4de1ca' MessageId='null' ExcludeSubjectPrefix=false' anonymous Mail Queue Service Got transport: [smtp://jira@smtp.office365.com]. Connecting 2019-02-12 16:15:06,085 DEBUG [] Sending mailitem To='user3@noaddress.com' Subject='(HELP-722671) Testing again, please ignore.' From='helpdesk@noaddress.com' FromName='Help Desk Main (JIRA)' Cc='null' Bcc='null' ReplyTo='null' InReplyTo='null' MimeType='text/html' Encoding='UTF-8' Multipart='javax.mail.internet.MimeMultipart@4e4de1ca' MessageId='null' ExcludeSubjectPrefix=false' anonymous Mail Queue Service Sending message 2019-02-12 16:15:06,590 DEBUG [] Sending mailitem To='user3@noaddress.com' Subject='(HELP-722671) Testing again, please ignore.' From='helpdesk@noaddress.com' FromName='Help Desk Main (JIRA)' Cc='null' Bcc='null' ReplyTo='null' InReplyTo='null' MimeType='text/html' Encoding='UTF-8' Multipart='javax.mail.internet.MimeMultipart@4e4de1ca' MessageId='null' ExcludeSubjectPrefix=false' anonymous Mail Queue Service Message was sent with Message-Id "

Ben Radlinski · Answer

I'd been through the first link with no luck. It probably is the shared mail account that's sending the second email, but I've been through mail flow and mail rules and there's nothing auto forwarding or auto responding.  I will keep looking.

Thanks for the suggestions.

Anton Chemlev - Toolstrek - · Answer

Hi Ben,

Have you checked https://confluence.atlassian.com/jirakb/duplicated-issue-creation-comments-or-notifications-280068481.html,

https://confluence.atlassian.com/jirakb/notifications-troubleshooting-203394737.html?_ga=2.5358256.284968657.1549908959-1887377638.1549908959#NotificationsTroubleshooting-DuplicatenotificationemailsarebeingsentfromJIRA

And here https://community.atlassian.com/t5/Jira-questions/Why-am-only-I-receiving-duplicate-email-notifications/qaq-p/250872 is a great advice from Adaptavist