nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Remove option for customers to escalate their tickets themselves

unknown

Currently, my users can escalate their own tickets. How do I remove this?

Accepted answers

Alexey Matveev

Hello,

Do you meant that users can execute the Escalate transition for the tickets which they created?

If so then you would need a plugin.

You could use the Power Scripts add-on:

https://marketplace.atlassian.com/apps/43318/power-scripts-jira-script-automation?hosting=cloud&tab=overview

You could create a condition like this:

if (reporter == currentUser()) {

return false;

}

return true;

All comments

Alexey Matveev

Hello,

Do you meant that users can execute the Escalate transition for the tickets which they created?

If so then you would need a plugin.

You could use the Power Scripts add-on:

https://marketplace.atlassian.com/apps/43318/power-scripts-jira-script-automation?hosting=cloud&tab=overview

You could create a condition like this:

if (reporter == currentUser()) {

return false;

}

return true;

unknown

yeah thats what I meant, I'll try this

unknown

on an old version, there was an option to just remove the button, does that not exist anymore?

Alexey Matveev

I think you mean this one:

https://community.atlassian.com/t5/Jira-questions/I-don-t-want-customers-to-escalate-tickets/qaq-p/627207