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In a Jira task, is there a status to indicate the work is waiting for something?

Gerald Britton

I have a Jira task I'm working on. Currently, my work is stalled, waiting for resources to become available for end-to-end testing. I'd like to show that in the ticket, but I'm not sure how to do that. I could not find a "pending" or "waiting" status that I can set.

Is there a standard approach to this scenario?

Accepted answers

All comments

Alexey Matveev

Hello,

You can add any status to your workflow, but you must be a Jira administrator.

Tarun Sapra

Hello @Gerald Britton

Jira is flexible tool & and you can add desired statuses to workflow definitions and then map those workflows to projects.

Here's the Kb article about it

https://confluence.atlassian.com/jirakb/define-new-status-or-steps-in-jira-workflow-718835875.html

Gerald Britton

I'm not an admin. What is available out of the box? Note that the status I need should also "stop the clock" so to speak.

Gerald Britton

Yeah, I can't do that (not an admin).

Alexey Matveev

If you are on Cloud, you can create a next-gen project and modify it to your needs.

If you are on Server, then you need to contact your administrator.

Gerald Britton

We're on Server. OK. I'll talk to the admin

unknown

See above/below, where ever my answer went. It gives you a option that does not require you to be an admin.

Cheers!

unknown

Hi Gerald,

You could use the "Flag/Comment" option that comes out of the box. You Don't need to be an admin to flag an issues and add a 'Waiting for XYZ' comment. In our shop if an issue is flagged we always expect to see a comment explaining why.

Otherwise, this is a case where you are going to need to get together with your Jira Admin and put a solution together. You could do anything from adding a status (as suggested above), a field, etc...

Hope this helps

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