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My Project issue key is automatically increasing

Madhu Reddy_u009vn

I am using Software project.

I have created around 30 issues in the project.

Suppose I have " KEY-30 ". ow when I create ticket it is giving "KEY-6000", and when i create other ticket after some time its is giving " KEY-6020"

Automatically it is increasing , May be based on minutes or something .

Please help me out. Thanks in Advance.

Accepted answers

Nic Brough -Adaptavist-

This has been known to happen in the past when there are emails that Jira can't process properly sitting in an email inbox that a "create" handler is polling regularly. It keeps trying to import junk, fails, then loops back around later and repeats the failure.

If you've got no incoming email set up, please ignore me!

All comments

Alexey Matveev

Hello,

I think there must some scripts working in your Jira, which create and delete issues. Can you have a look at the jiraissues table to see, if a ticket with KEY-6019 exists?