Hello Community, Is there a way to edit these quick links in the Customer section of Service Desk?
We have noticed that the query is skewed because it uses:
reporter in organizationMembers(customername)
instead of simply:
Organization = (customername)
This is an issue because due to the nature of our business, we have a couple of "parent' companies, and this query retrieves any ticket opened by a member that is listed in its org instead of just ticket FOR the org.
Example: Jon Jones is the customer lead for Lima (parent company) and Echo (child company). When I click "View Closed" for Lima, it also lists results for Echo because Jon is part of both orgs. I need to update the query to use just Org name instead of members.
Thanks!
