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Assigning issue based on ticket type

Gagandeep Singh_s2t08x

Here is the scenario

I have a project where I have two workflows

Workflow A if ticket type is story and Workflow B when ticket type is Bug.

On create event we want that if a ticket being created is of type Story then ticket gets assigned to user 'John' and if a ticket being created is of type Bug then ticket gets assigned to user 'Steve'

I have already set post functions for create transition for both workflows

for workflow A it says in the post function - The Assignee of the issue will be set to John

for workflow B it says in the post function - The Assignee of the issue will be set to Steve

But when issues are getting created both of type story or bug they are getting unassigned and not getting assigned to the respective users based on the workflow

what I noticed is that this is happening because on the project setting page there is a default assignee set to unassigned

How do I make Jira to ignore this default assignee setting and take the assignee from the workflow based on ticket type during create?

Any help will be greatly appreciated

Accepted answers

Gagandeep Singh_s2t08x

Any help here will be greatly appreciated?

All comments

Shwetha Suvarna

Hi Gagandeep,

Default assignee field overrides the assignees updated in the post function. If the default assignee field is not of high importance, I would suggest you set the value to unassigned.

Best regards,

Shwetha

Atlassian Cloud Support

Gagandeep Singh_s2t08x

I already have default assignee set to unassigned in the project settings.

and because of this setting post functions are not firing and all the newly created tickets (both story & Bug type ) have assignee getting set to unassigned.

Shwetha Suvarna

Hi Gagandeep,

Please make sure to add the post function to the create issue status and then publish the workflow.

Also if possible, it would be helpful if you could provide the screenshot of the post function to check the configuration.

Thanks

Shwetha

Gagandeep Singh_s2t08x

Hi Shwetha

Here are the three screenshots

from the project details page where default assignee is unassigned
post function on create transition for bug type workflow
screen shot that workflow for bug type is not in draft but already published.

Hope this helps

already published.jpg post function on create for bug type workflow.jpg Details page.jpg

Gagandeep Singh_s2t08x

Any help here will be greatly appreciated?

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