I don't have access to admin actions even though I am set as admin.

unknown

We're using the free trial version of the Service Desk and I was invited via email to join.

 

The person who created it added the admin role to me but I am unable to view any of the admin menu items/actions. I can view the project settings but nothing else. 

 

What are we doing wrong?

Kieren_63fgza

Hi Laura,

It sounds like the person who created your user has added you to one of two things:

1. They've added you to either the 'administrators' group, or the 'jira-administrators' group. These two groups will give you access to Jira Admin, where you can alter all the Jira settings (create issue types, screens, workflows, etc...), or;

2. They've added you as a project administrator in Jira. This will only allow you to administer the project(s) you've been given admin rights to.

Neither of these will allow you to administer the site (to do that you'd need to be added to the 'site-admin' group).

From your description, it sounds like you have #2, but you expect to have #1? I hope this helps.