I am having to work around the Service Desk, serious flaw, lack of the ability of Collaborator comments appearing on the Portals.
I have that part, switching comment to be an Agent comment and changing it to external, worked out but I would like to update the comment once I've changed it to be an external comment by an Agent to have the collaborators name in the comment.
I do not want to create a new comment, just add to the existing one.
I know how to get the users info but I couldn't find a way to Edit the existing comment only ways to copy it and add it again.
Is there someway to update/edit an existing comment body?