Show required field in customer request based on other fields values

Emma Linder

I am creating a request for complaint in Jira Servicedesk for our customers to use.

In this request the customer must make a selection of products or components by ticking one or more checkboxes. 

Each component have a serialnumber that is mandatory for us to receive already in the request and therefor I would like a required textfield to appear in the request based on the checkboxes ticked. 

Is this possible?

Best Regards
Emma

Dina Goncharenko

Hi Emma,

You will have to install 'Extension for Jira Service Desk' add-on for this. You will have to create a new customized 'bundled' field then define that when this field is ticked another field appears. I can walk you thru this if the option of paying for the third party add-on is possible. If not - as far as I know Jira SD does not allow the option to hide/show fields.