Jira Service Desk Grouping customers, to a DEPT manager sees all tickets within his group

Steve Anischenko

I want to group tickets by dept. eg Purchasing, Sales Shipping

 

And I want a dept manager to see all tickets reported within his group and not just tickets reported by himself.  

 

How can I do that and give him a dashboad.

I want to CIO to see all tickets but grouped on a dashboard by department.

how can i do that? PLEASE.

Bob_tpy0sc

Hi Steve, 

Do said managers have the rights to view the relevant issues to start with?

If so, you could add a custom field defining the department, then create JQL filters based on this field and display those filters on a dashboard. The CIO could have the filters of all departments displayed on one dashboard.

If not, it gets a little bit more complicated but it's definitely still possible.