How do I use the Service Desk Team Role in automation?

Mark Pleake

This question makes it seem like Roles groups can be operated on for permissions.

 https://community.atlassian.com/t5/Jira-Service-Desk-questions/Multiple-Service-Desk-Projects-with-Different-service-desk-teams/qaq-p/819055

 

However, I'd like to operate on these Roles using Automation.

For example. I have a Service Desk Team Role that includes one AD group for our organization, and a few cross-team members manually added.  Since I need Project Automation rules to operate Service Desk users, I added the AD group as one of the IF statements to check for the rule.  

This worked until I started needing others that I'd added to the Service Desk Users team for this project.  

The Service Desk Team doesn't show up as a choosable group, like it's Jira only and the Project Automation doesn't see it.  Is there a way to reference this group so i can run rules on tickets created from those service desk users?

Thanks in advance,

Mark

Bob_tpy0sc

Hi Mark,

might it be as simple as using the "User is not a customer" option?

Or do you need to distinguish between different groups of agents, defined by roles?