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about oAuth customer scope changes and token expiration
We are trying to change the scope for an oAuth client. As soon as we want to save the changes, there is a huge popup claiming that all the tokens will expiry, and all users will need to re-authorize. That's sound logic, so we tried, but this is not what happens. All tokens (and refresh token) are still alive. We tried by…
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Request to recover legacy Bitbucket Issues data after August 20 sunset
Could an Atlassian support engineer please check whether the legacy Issues data for our workspace/repo still exists in any form, including backups, retained backend data, snapshots, or internal storage, and whether Atlassian can provide us with an export or temporarily restore access so that we can retrieve it? How can I…
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problem addin one specific user to bitbucket workspace
I'm admin for the "euronovate" bitbucket workspace. I'm having problems adding one specific user to our users directory. The user is mattia.gollo@euronovate.com I've tried may times to send the invitation to this email address but the user never recevied it. The users already have an atlassian access since he is able to…
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Atlassian MCP server with Claude on multiple Bitbucket workspace
When I authorize the Atlassian MCP Server (client: Claude, callback https://claude.ai/api/mcp/auth_callback), the consent screen has two fields: Site (For Jira, Confluence and other tools): <my-site>.atlassian.net Bitbucket workspace: a dropdown that lists every workspace my account belongs to (workspace-a, workspace-b)…
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customizable icons in file tree in pr diff
hello everyone, i was wandering if there is a way to add custom icons/visualizations on changed files in the file tree in the diff view? my case is an inhouse developed bitbucket plugin that uses maven bitbucket libraries for integration. i know that there is some ability to do so because when some comment on a pr a blue…
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Reactivation request for deactivated workspace julienrandria2022
Hi Atlassian Support, My workspace julienrandria2022 has been deactivated due to inactivity. I am the administrator of this workspace. Could an Atlassian staff member please help reactivate it or grant assistance so I can recover access to my repositories? Workspace ID: julienrandria2022 Thank you!
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Repo size: remains the same after deleting large files
Hi! I deleted a good number of large files from a repo, but the size still remains the same. Would it possible to run garbage collection on it? It's the GameLit repo and it's 822.4 MB. Thanks, Alex
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Server-side garbage collection request
Hello, Please run a full garbage collection (including pruning of unreachable objects and repacking). The size shown in Repository details is 504.53 MB, but a fresh git clone --mirror is only ~40 MB). Large files were removed from the history earlier, so the extra space appears to come from unreachable objects that are not…
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Request: git gc on two repositories — Free plan workspace near 1 GB limit
Hi, our Free-plan workspace is close to the 1 GB storage limit. For two repositories, the size Bitbucket reports is three to four times larger than the size after a full local repack (git repack -adf), so I believe a server-side garbage collection would resolve most of it. We’re also cleaning up on our side (.gitignore…
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Error "upstream connect error... reset reason: overflow"
Hi everyone. I'm trying to access Bitbucket and the page won't load, throwing this proxy/gateway error directly: upstream connect error or disconnect/reset before headers. reset reason: overflow Is anyone else running into this, or is it just on my end? The official status page hasn't updated yet, but wanted to check if…
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Issue with Repeated Username Authentication in Bitbucket
Dear Bitbucket Support Team, We have been experiencing an issue with Bitbucket today. Whenever we access or log in to Bitbucket to work with our repositories, it repeatedly prompts us to enter the username, even though the username is already included in the repository URL. This behavior was not expected, and we would like…
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Bitbucket not opening
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IS Bitbucket Down ?
I am getting below message while accessing the https://bitbucket.org/project-company/workspace/overview/ upstream connect error or disconnect/reset before headers. reset reason: connection timeout but Jira and confulence are working
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Please run a manual "Garbage Collection" (GC)
Atlassian Team member, please run a manual "Garbage Collection" (GC). Now, it keeps showing "Your workspace has exceeded the 1 GB limit and has been placed in read-only mode. Learn more about upgrading your plan and checking storage usage.".
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Git push blocked by user limit on Free plan with only 1 user
My Bitbucket workspace is on the Free plan. Both the billing page and User directory show only 1 user. However, git push fails with HTTP 402 and says the workspace has exceeded its user limit and the repository is read-only. How can I restore write access? I want to remain on the Free plan. Could Atlassian staff…
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script runner mirror bitbucket cloud authentication failed
I am trying to use the built-in script "Mirror Bitbucket Cloud repositories" with the below fill in. Team: {workspace_slug} Target project: {project_in_bitbucket_data_center} Bitbucket Username: {bitbucket_cloud_email_adrress} Bitbucket Password: {bitbucket_cloud_API_Token} (with bitbucket scope -> repo:READ and…
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Cassandra 5 is supported on bitbucket pipelines
Cassandra 5.0 service starts without errors in the logs, but the application container cannot establish a connection to port 9042, resulting in Connection Refused. This occurs even when using size: 2x and sufficient memory. Observations: * Logs: Service logs show successful startup with no JVM errors or disk warnings. *…
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Repository size didn't shrink after rewriting history on the Free plan — what are my options?
Hi everyone, I'm looking for some guidance on a repository size issue. A few days ago we removed some large files that had been committed by mistake. We rewrote the history and force-pushed the cleaned branches on 2026-10-10/11. A fresh mirror clone is now much smaller, but the size shown in Bitbucket hasn't changed: -…
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I need a git gc --prune=now on my repository which starts with "car"
Thanks!
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Locked out of Bitbucket Account - 2FA recovery email looping and lost recovery codes
Hi Atlassian Community, I am currently locked out of my company Bitbucket/Atlassian account and unable to complete the 2FA login prompt. Here is my situation: Issue: I lost access to my 2FA authenticator app device and do not have my emergency recovery keys saved. Problem with Self-Recovery: When triggering the automated…
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No access to our workspace for me and my team
Hello guys, Me and my team are unable to access our workspace. It was working fine until day before yesterday. Any idea what might have gone wrong? Need help from bitbucket team to restore access. Thanks in advance!
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Locked out of Bitbucket – 2FA security key required, recovery email never arrives
Hello Atlassian Support Team, I'm unable to access my Bitbucket Cloud account associated with my Hotmail email address. Here's the situation: I've been using this Bitbucket account for years without login problems. Recently, my Chrome browser lost its saved sessions, requiring me to log in to all my accounts again. My…
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Bitbucket Pipeline Labels
Is anyone here actively using labels in dynamic pipelines to generate the entire pipeline? If so, how are you using them? I’m looking for ideas and real-world examples, since there’s very little documentation available both from the community and even from Bitbucket, despite them mentioning internal usage. For context,…
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Bitbucket git access unreliable via IPv6
I access a repo hosted on Bitbucket from different locations, behind different public ip addresses. This morning (2026-02-28, around 11:00 EST) I noticed that all machines on my home network (behind the same public IP) were hanging at ``` debug1: Connecting to bitbucket.org [2401:1d80:321c::bbc:1:df7c] port 22 ``` but not…
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Agentic Pipelines - Outdated Claude runtime prevents now Opus 5/5.5 and Sonnet 5 models
I'm trying to use Bitbucket Agentic Pipelines, but the current outdated runtime is preventing usage of Opus 5.5 We run a code review in Bitbucket Agentic Pipelines with provider: claude. The agent step can't use current Claude models. As far as we can tell the cause is the Claude Code version the installer bundles, not our…