New Practice November #2: swap a "sorry" for a "thank you"

[Andrea Udi]

worth the read🙈

[Marc]

This is awesome! Language is so important in connection and creating environments where everyone feels trust and empowerment.

[Graham Twine _Slm_]

This article has really got me thinking about language and how we can use it to lift ourselves and our team members. I love the idea. Thank you for the thought provoking content

[Courtney - TechTime]

Yes! I love switching sorry to thank you. It means that those who you're often apologising to, feel a stronger sense of acknowledgement of their time. When people thank me for being patient rather than saying sorry I'm late, I'm able to let things go a lot easier.

[Juan Carlos Vera]

thanks for sharing