Forums
Home Product Q&A Discussion groups Articles Ask a question Search
Learning
Events
Champions

Forums

Articles
Create
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Product Q&A
See all
Community resources
Top groups
Explore all groups
Community resources
Learn
Community resources
Events
Community resources

Why I am not able to renew the account with my existing card? Why it is getting declined?

Ankita Pathak
Ankita Pathak
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
Get involved
April 21, 2022

My account has not been renewed. After getting into the process of the payment, then also the payment is getting declined and on updating the card also, I am facing the issue.

Answer
Watch
Like Be the first to like this
463 views

1 answer

0 votes
Jack Brickey
Jack Brickey
Community Champion
April 21, 2022

The Community's ability to assist with billing/CC issues is limited. With that said can you explain exactly where you were going to update your credit card information? Ultimately you may need to reach out to Atlassian support directly and select the billing option.

Reply

Suggest an answer

Log in or Sign up to answer
Atlassian logo
Atlassian Guard
TAGS
AUG Leaders

Atlassian Community Events

    See all events
    Community
    Forums
    FAQs Forums guidelines
    Learning
    About learning Resources
    Events
    Champions
    Copyright © 2025 Atlassian
    Privacy Policy Terms Security
    Welcome illustration

    Welcome to the new Atlassian Community

    Online forums and learning are now in one easy-to-use experience.

    By continuing, you accept the updated Community Terms of Use and acknowledge the Privacy Policy. Your public name, photo, and achievements may be publicly visible and available in search engines.