Welcome to our New to Jira Service Management community group! We’re so glad you’re here. If you’re just getting started with the product, this is a great place to come ask questions, share resources, and learn alongside your peers. Many of the people you meet here will be in similar phases of their JSM discovery journey:…
If you missed our event “Let’s Talk Assets!” AMA, here’s the short version: the new Assets Data Manager experience is faster to navigate, easier to understand, and designed to help teams bring scattered asset data together into one trusted view. In this virtual session, we walked through the redesigned Data Manager UI,…
I’m excited to share the latest enhancements to Surveys in Jira Service Management to help teams capture meaningful feedback and act on it in the same place where service work happens. Our goal is to help teams move beyond simply collecting feedback so they can understand the experience behind their service metrics and…
Hi all, I've recently launched a new monthly series titled "Tips & Tricks with JSM," where I’ll be sharing clever techniques and insights I’ve discovered over more than a decade as a lead architect working with Jira Service Management (JSM). So far, the series includes these articles: Workflow Approver from Assets…
TLDR : We’re bringing native Rovo AI capabilities and dedicated AI skills to Hardware Asset Management (HAM) in Jira Service Management. Asset managers can now see proactive risks like expiring warranties and dormant devices, query inventory in plain English, and configure HAM rules in just a few clicks. Hello Community! 👋…
Hello Community! 👋 We’re excited to share that the Hardware Asset Management (HAM) and Common Data Model (CDM) for Assets are now generally available! The CDM gives teams a standardized, out-of-the-box foundation for cleaner, more consistent asset data across your Atlassian stack. The new Hardware Asset Management (HAM)…
Hi Community 👋 Today I want to share a small but meaningful update to how asset entities are named and more importantly, explain why we made this change and what problem it solves for IT and operations teams. The problem we kept hearing If you've managed a CMDB in Assets for any length of time, you've likely hit this wall:…
From chaos to control with Service Collection Assets Messy asset data slows teams down. When hardware details, service relationships, and ownership information are spread across spreadsheets and disconnected tools, even simple questions can take too long to answer. In an upcoming Atlassian Community webinar, we’ll share…
**** New Data Manager UI *** Read the AMA post-event blog, watch the AMA, and the new HOW-TO videos here The Assets Data Manager is now in GA! for all users! With the latest capabilities of Jira Service Management Assets, you can ensure that your asset data is complete, correct, and current. What does Data Manager do? Data…
Updated September 2026: References to "Rovo Service" have been updated to Request Resolver to reflect the agent's updated name. Ready to ramp up AI-first employee service? We’re thrilled to share that Request Resolver (formerly known as Rovo Service), the latest in agentic AI for Jira Service Management, is rolling out…
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