unable to translate locked fields with E2F

[Jay Kantaria]

I am trying to change Epic to Feature in my instance with use of E2F translator.  When following the process.  I am still not able to translate following fields:

• Epic Link
• Epic Name
• Epic Status
• Epic Color

I was able to translate:

• Epic/Theme
• Issue type Epic to Feature

I have installed/enabled the plugin and followed the steps exactly like I did in staging.  Please help me troubleshot as I am in maintenance window.

Jira Version: Data Center 7.10.2

E2F version: Version 2.0.9-jira7 • Released 2019-09-04

[Hyrum Steffensen--Cprime]

Hello Jay!

This can usually be solved by clearing out the plugin cache by following these instructions:

• Uninstall SAFe EPIC to Feature Translator
• Make sure all other Cprime add-ons are disabled
• Stop the JIRA instance.
• Delete JIRA_HOME/plugins/.bundled-plugins and JIRA_HOME/plugins/.osgi-plugins (just these two folders)
• Restart JIRA.
• Reinstall SAFe EPIC to Feature Translator
• Re-enable those other Cprime add-ons

If you still have problems, please open a support request (using the link provided below) so that we can have our developers take a look.

https://jira.cprime.io/servicedesk/customer/portal/2