QC to Jira Sync not working?

[Ashwini]

Hi,

We have established a bridge b/w QC 10 and Jira 5.1.6 (JAM Plugin 7.1).

The auto sync from Jira to QC is happening as expected however sync from QC to Jira is not happening automaticly. We need to force it - maually to get it sync.

Could anyone please help us on this?

Regards,

Ashwini

[JovankaP]

we have currently having same issue, any solutions since 2013?

Thanks

[Chris Sun]

Hik Ashwini:

Most likely it is because there is some time difference between jira and qc server, or the soap service server.

You can enter the time difference in the JAM configuration area.

For more assistence, pls enter your ticket at jira.go2group.com

[Ashwini]

Hi Chris,

We have already raised this at jira.go2group.com.

Ticket No PLUGINJAM-2005 raised by Kanchan Pal.

Its a high priority for us and the we have renewed our licenses for this QC - JIRA integration and stakeholders are looking for an update.

JIRA to QC Sync is working fine, QC to JIRA is not happening. All logs and screenhots have been attached to the above mentioned case.

Could we please have a call or a web meeting to resolve this ASAP. We are based in India: MUMBAI (APAC Region. IST)

Awaiting for quick update.

Regards,

Ashwini

[James Holden]

Hik Ashwini:

Most likely it is because there is some time difference between jira and qc server, or the soap service server.

You can enter the time difference in the configuration file.

For more questionos, pls enter a ticket at jira.go2group.com