take action

Question

Sometimes the subject has the RSID number, sometimes it is just the standard “you need to take action” like the one below.

It appears that when it is sent from Jira automation, it has the subject, if it is sent through Jira BUT says “RWAV Business Support”  it has “you need to take action”

Trudy Claspill · Answer

Hello @SPTECH Support

Welcome to the Atlassian community!

Did you intend to provide screen images? You said "like the one below" but I don't see any images in your post.

Can you provide screen images to help illustrate your problem?

What do you mean exactly by "if it is sent through Jira"?