allow pptx upload to jira v9.12 as attachment

[Lobna El-sammak]

I'm trying to upload an attachment of type pptx to my jira issues but it's not allowing this particular extension, any idea on how to solve this ?

I have jira v9.12 so allowing/blocking certain extensions is not allowed, is there some kind of configuration i can add to allow it ? 

[Hans Polder _Devoteam_]

@Lobna El-sammak ,

Welcome to the community!

It might be a wild guess, but maybe the 'Attachment Checker for Jira' plugin is being used in your environment, blocking the use of the .pptx because it wasn't allowlisted yet?

Also, see: https://jira.atlassian.com/browse/JRASERVER-61024 

[Lobna El-sammak]

Hello @Hans Polder _Devoteam_ , I checked on both environments but unfortunately this plugin is not being used and I still haven't found the root cause of the issue

[Hans Polder _Devoteam_]

@Lobna El-sammak ,

I have no clue what other reasons there could be. I would raise the case to Atlassian Support and get their help on the matter: https://support.atlassian.com.

[Lobna El-sammak]

Thanks for your help, I did open a ticket with atlassian support and now waiting for a resolution

turns out that the files are not being restricted by extension, i was able to upload some .docx and .pptx files and some not and generate this error so I'm trying to analyze the content of the files maybe it could be restricted by any means 

[Joe Pitt]

I had a similar problem with MS Word on a government contract. The upload was blocked by the system because the document was created on an old version of word and considered a security risk. Talk to your security folks. 

[Lobna El-sammak]

I'm using PowerPoint 2016 and from the security side there are no constraints, and the same file is uploaded successfully on another environment that i'm hosting but I'm not seeing any difference in jira configuration or url configuration between the two instances