Why are there no tabs available in a new scrum project?

[Tushar Saxena]

My boss has just created a new scrum project and added me to the project as admin but, all the tabs such as board, timeline, etc, are missing. Additionally, when i go to the features section of the settings, the page is blank. How do i resolve this?

[Nikola Perisic · Accepted solution]

Welcome to the community @Tushar Saxena 

This is a strange behavior. Are you the only one experiencing this issue, or more users are impacted?

Clear your cache, use a different browser, launch in the incognito mode.

[Tushar Saxena]

There are two users in the project, me and my boss. I seem to be the only one impacted.

I am going try clearing cache and all, and then try adding another user and get back to you.

Thanks for the quick response ^^

[Tushar Saxena]

Btw one thing i notice is that my app says "Jira Work Management", and there's no option for "Jira Software".

I am not sure if that makes a difference though.

[Tushar Saxena]

I have added another user and they are also impacted the same way as me.

[Nikola Perisic]

This does make a difference. Jira Work Management has the company-managed business type of projects.

The first screenshot is the screenshot of the Software project which is actually a Jira Software project.

You need to add a Jira Software product to your organization.

• Go to: admin.atlassian.com
• Click on Products
• Add a product
• Select Jira Software

These products are not the same.

[Tushar Saxena]

Understood, thank you for the guidance.

[Nikola Perisic]

Nevertheless, the Feature tab should always be showing the features that are available for every product. Let me know the results.

[Tushar Saxena]

Hello, the suggested solution worked. thanks a lot ^^

As an ending note I would say its a bit confusing that `Jira work management` opens the software project at all. And opening software project with `Jira work management` makes the feature page empty.

I would mark your reply as the accepted answer.