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licence number : SEN-7885017

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Nic Brough -Adaptavist- · Answer

You say "JIRA is not able to access itself through the configured Base URL" and  "I've changed jira from http to https"

There's three things:

1.  You must change the base url to match - i.e. include the new httpS: on the front.  Apologies if you have, but the last time I ran into this, I did not ask, and we spent ages going around in circles before the admin said they had not changed it.

2. You have to have the right certificates in the JRE keystore so that JIRA can do the SSL handshake (yes, it has to handshake with itself)

3. If you are behind a proxy, check that the scheme, port and proxyname are correct.  Switching to https usually means a secure scheme and port 443

TIC DSG · Answer

I've changed jira from http to https

TIC DSG · Answer

JIRA is not able to access itself through the configured Base URL. This is necessary so that dashboard gadgets can be generated successfully. Please verify the current Base URL and if necessary, review your network configurations to resolve the problem.