Site Maintenance Your Atlassian Cloud site is unavailable due to scheduled maintenance. Please ref

[AAlJubair]

Site Maintenance

Your Atlassian Cloud site is unavailable due to scheduled maintenance.

Please refer to our page describing Maintenance Windowsfor more information.

Please check Atlassian Status for any known issues.
If you have any further questions, please contact our support team.

Atlassian Status   Contact support

Request ID: b7f25f570ace40f88e9c88fe5e3c279e

[Brant Schroeder]

@AAlJubair 

Have you checked your site again to make sure it was not just the maintenance window that occurs daily between 1 a.m. and 3 a.m. in the time zone of the server of your Atlassian app.  This is the case for most users, and it usually is not down for the full duration.  So, if you run into this again in the future, I would suggest checking every 30min to see if it is back up.  

[AAlJubair]

“I appreciate your response, but the issue is still not resolved. The site remains inaccessible even though the maintenance window has passed. I have several critical tasks pending for the organization, and this delay is affecting our work.

[Shalini Pradhan]

@AAlJubair 

In that case, the site must have been deactivated/suspended. You can reach out to the Atlassian support team here and they will assist you.

[AAlJubair]

waiting for the maintenance window to pass and checking the site periodically, but the issue remains unresolved. Our site is still inaccessible, and this is causing a delay in critical organizational tasks.

We kindly request your immediate assistance in resolving this matter.

 https://nlosa.atlassian.net

Best regards,

[Shalini Pradhan]

@AAlJubair 

I checked your site, its suspended due to non payment. As mentioned earlier, reach out to the Atlassian support team here and they will assist you.

[AAlJubair]

I’m part of the same organization and have tried to make the payment multiple times, but I don’t have full permissions.

It’s unreasonable for the site to be suspended like this—it’s affecting our workflow.

Please contact the responsible person: a.gharawi@hrdf.org.sa to resolve the issue.

[Brant Schroeder]

@AAlJubair you will need to work with the responsible person.  Atlassian will reach out multiple times before suspending an account so they would have already done that.  You will need to have the responsible person make the payment. If they are having difficulty making the payment they can contact billing support https://www.atlassian.com/company/contact 

[Shalini Pradhan]

Hello @AAlJubair ,

Good day! Welcome to Atlassian community :)

There could be 2 reasons why you are seeing this message while accessing your Jira site.

1. Your Jira site is suspended/deactivated

2. Your site is under scheduled maintenance. A maintenance window is a designated period of time during which we roll out changes that require some downtime. The maintenance window occurs daily between 1 a.m. and 3 a.m. in the timezone of the server of your Atlassian app.

You can reach out to the Atlassian support team by contacting here and they will assist you and share you more details what exactly is happening.

Thank you!