Atlassian Status Contact support
Request ID: b7f25f570ace40f88e9c88fe5e3c279e
Hello @AAlJubair ,
Good day! Welcome to Atlassian community
There could be 2 reasons why you are seeing this message while accessing your Jira site.
1. Your Jira site is suspended/deactivated
2. Your site is under scheduled maintenance. A maintenance window is a designated period of time during which we roll out changes that require some downtime. The maintenance window occurs daily between 1 a.m. and 3 a.m. in the timezone of the server of your Atlassian app.
You can reach out to the Atlassian support team by contacting here and they will assist you and share you more details what exactly is happening.
Thank you!
@AAlJubair
Have you checked your site again to make sure it was not just the maintenance window that occurs daily between 1 a.m. and 3 a.m. in the time zone of the server of your Atlassian app. This is the case for most users, and it usually is not down for the full duration. So, if you run into this again in the future, I would suggest checking every 30min to see if it is back up.
“I appreciate your response, but the issue is still not resolved. The site remains inaccessible even though the maintenance window has passed. I have several critical tasks pending for the organization, and this delay is affecting our work.
In that case, the site must have been deactivated/suspended. You can reach out to the Atlassian support team here and they will assist you.
waiting for the maintenance window to pass and checking the site periodically, but the issue remains unresolved. Our site is still inaccessible, and this is causing a delay in critical organizational tasks.
We kindly request your immediate assistance in resolving this matter.
https://nlosa.atlassian.net
Best regards,
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