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Shorter URL_Custom Field with issue key is not clickable on DASHBOARD widget

Mateusz Janus_emo9ao

Hello Brothers and Sisters,

GOAL: Make custom_field value (single text type) clickable on WIDGET DASHBOARD

Issue:

1. My custom field (1) is a single line text format field where is store ISSUE.KEY from automation rule. This Custom field value is clickable (by default) if ticket key exists.

2. When it comes to DASHBOARD this custom field value issue key is not clickable which is obvious, For DASHBOARD its just a static value, not a hyperlink

3. I made automation which add base URL after ticket is created and it works

4. But on view display screen it shows entire URL instead of JUST KEY. (same on DASHBOARD)

Is is possible to create SHORT URL to limit display only to issue KEY?

jira to upload2.jpg

Accepted answers

Marc Koppelaar

Hi @Mateusz Janus

I do suspect this is might regarding rights, as users can view information, but not edit.

What if you use an URL field instead of a text field?

What renderer is used for the field in the field configuraiton?

All comments

Marc Koppelaar

Hi @Mateusz Janus

I do suspect this is might regarding rights, as users can view information, but not edit.

What if you use an URL field instead of a text field?

What renderer is used for the field in the field configuraiton?

Mateusz Janus_emo9ao

hi again @Marc -Devoteam-

jira native.jpg

Regarding EDIT permission I am owner of the dashboard as well so I can edit it.

In termas of Field Type URL, if if have such field there is always expectation to insert URL and display of such field is also entire URL.

Marc Koppelaar

Hi @Mateusz Janus

I see the field is type Text Field, as you can't change the renderer on a URL field.

What is different on issue 16070 and 16071, you are viewing the issue both times.

Mateusz Janus_emo9ao

hi @Marc -Devoteam-

16070 is example before automation was ON - just to show that {{issue.key}} is clickable

Because automation trigger is on CREATE event for this demo purpose I had to create another EPIC (after automation is ON)

sooo what might be other field type which allows me inserting string value (ENGI-XXX) and changing rendered to URL? Cause I believe you are suggesting to change renderer to URL?

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