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How can I specify which type of issue I want to set up SLA's Goal for?

How can I specify which type of issue I want to set up SLA's Goal for?

I'm setting up SLAs for the tickets we receive. But where can I find the correct name of the issue? I can't seem to find the specific type of request I want to set the SLA for.

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Hello @Victoria - Welcome to the Atlassian Community. I found a previous question that was asked that is similar to your question here I believe.

https://community.atlassian.com/t5/Jira-Service-Management/Assign-SLA-per-Request-Type/qaq-p/1346971

Please take a look and hopefully that will resolve your issue.

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How can I specify which type of issue I want to set up SLA's Goal for?

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