Field Service Management with Jira

[Frédéric Grégoire]

Hello,

We are looking for a Field Service Management solution based on Jira. The idea is to be able to easily plan Jira tickets from the support Queue and make it available in the field engineer's agenda.  Here are a list of requirements :

• Must be a solution for Jira Service Management DC
• Must allow a team leader or resource manager to plan work for members of the teams
• Must allow planification for others on an hourly basis from a calendar-type view
• Can be integrated with Outlook.

Any idea how we could achieved this ?