BLOCK STATUS ON GENERALL WORKFLOW
Hello Brothers and Sisters,
I have very simple case but I have already lost hope xD
My workflow contains generall statuses (<--ALL).
I want to freeze last statuses DONE and WON;T DO.
So once ticket status changed to DONE user should not be able to "reopen" its.
Any ideas...
5 answers
1 accepted
Hello @Mateusz Janus
If the idea is to prevent transitions once a ticket reaches "Done" or "Won't Do", here is a solution:
1 - You should remove the "All" transition and use only common transitions for each status , a transition to "Close" from somes statuses except "Cancel" For exem
2 - Alternatively, as suggested by @Staffan Redelius , once a ticket reaches "Done" or "Won't Do", it can also prevent all modifications, including status changes
If you are able to edit the workflow, or ask an admin to edit if for you, a simple way of solving your issue is to add 2 rules to each of the ALL transitions that you don't want to be usable after the work item status is changed to Done or Won't Do:
The second rule would use Won't Do rather than Done in the rule check
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