Automation Limit

Question

Hi All,

We are receiving the message that we have reached our automation limit in Jira Work Management. However:

- Only a few of our automation rules have stopped working. Others are working normal.

- From what we see, we only have 746 automations in the month of June, short of 1,000.

We cannot identify why it says we have reached the limit if we only have 746 automations. Maybe we are missing something?

Bill Sheboy · Answer

I recall some limits are by count-by-product while others span all products, such as emails sent.  Although that should not apply for the Standard license.

Your admin should be able to see exactly the counts which hit limits with the improved usage views: https://support.atlassian.com/cloud-automation/docs/view-your-automation-usage/

If there is an error, they can then submit a ticket to Atlassian Support to help: https://support.atlassian.com/contact/#/

Jeanette Bonifaz · Answer

But why would one product's limit being reached affect another? I thought each Product had their own limits and the usage was counted separately.

Jeanette Bonifaz · Answer

Thanks Bill. Yes we have Standard!