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Approvals in Jira Work Management Premium

Vasiliy Chemezov

Is it possible to build up more complex approval process in current version of JWM Premium?

It seems like approvals in current JWM lacks some critical functionality if you want to build more complex approval rules and scenarions. For example: i did not find out how to create custom user picker field in task and automaticaly assign approvers from this field in workflow. Also i can't use automation scenarios, like assign certain approvers if fieldA=something and so on.

It feels like approve process completely separated from task fields and can not be used in more flexible scenarios. All you can do for now is enable approve step and manually add approvers in it, which is not optimal.

Accepted answers

Vasiliy Chemezov

For anyone with same issue, i contacted support and answer is that it's designed this way ATM, no workaround. Very limited use case scenarios, no automation rules, no use in task screen.

All comments

John Funk

Hi Vasiliy,

You should be able to do the items you describe with Automation Rules. If you will post your rule here and what is not working, we can try to help.

Vasiliy Chemezov

I created custom user picker field for my task:
Screenshot from 2024-01-24 09-59-23.png

Users should be able to populate this field on task creation with person(s) who need to approve task after creation.

Workflow looks like this:
Screenshot from 2024-01-24 10-02-30.png

I'm trying to implement approval step on "To do" status and getting this error:

JWM don't allow me to use my custom user picker field that i created for approval proccess.

It looks like it requires to use it own field, which i should create on approval step. But i can't find this field anywhere to add it to task fields.

Vasiliy Chemezov

Hi, John. Please, check out my comment above.

John Funk

It looks like it thinks you are trying to create that field instead of just use that field. If you clear out the value and the click the dropdown and then start to type a few of the letters in the field, does the field come up so that you can select it?

Vasiliy Chemezov

No, field doesn't comes up. I assume that it wants me to create new field for approvals and doesn't allow to use field that already exist in task configuration (it says already exists when i'm typing exact name)

Now i just wondering is it designed that way, or i am doing it wrong somehow. Could someone confirm that it should work as i described above or not?

If not, i, unfortunately can't, use JWM Premium product for my work processes because of limited approval functionality.

Vasiliy Chemezov

For anyone with same issue, i contacted support and answer is that it's designed this way ATM, no workaround. Very limited use case scenarios, no automation rules, no use in task screen.

Roman Karpushkin_ccedhn

Heya, not sure if you were able to find a solution since you've last time posted your update.
But I think this should do the trick:
1. Add approval to the team-managed project and create new approval field
2. Transition some issue to the approval step
3. Update approval field value
4. Open issue via REST API issue endpoint: https://COMPANYNAME.atlassian.net/rest/api/latest/issue/ISSUEKEY-1
5. Search for a customfield that has the value of a user you set in p.3
6. Copy customfield id
7. Create automation rule and use advanced editing to append user ids to customfield like this:

{
"update": {
     "customfield_#####": [{
        "add": {"id":"{{reporter.accountId}}"}
   }]
   }
}

This way Jira will set approver to issue reporter

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