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Try out Jira’s new triage agent and share your feedback

Jira Triage Agent is now available, and it’s about to save your team a ton of time. Instead of new work items sitting unlabeled, unprioritized, and unassigned in your backlog, the agent gets to work the moment a work item lands.

  • Auto-categorize incoming items: The agent reads the summary, description, and context to set the right priority and labels automatically

  • Route to the right owner: It identifies missing work item links and suggests who the work item should be assigned to. No manual triage required.

  • Clean up your queue at scale: Especially powerful for high-volume scenarios like security vulnerabilities, support escalations, and bug reports

Watch this video for a walk through of the Jira Triage Agent and steps on how to get started:

 

Have questions or feedback? Drop a comment below and let us hear them. We'd love to hear how the Jira Triage Agent is working for you and any ideas you have for improvement.

1 comment

Jason Krewson
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Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Champions.
July 21, 2026

Sounds cool, great job! 

Also the Loom video is set to private, I see the error "Sorry, Due to the privacy settings for this video, it cannot be played here at this time." 

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