Field to add an external reference ticket number

[Sugandha Sharma]

Can anyone please suggest if there is a field in JIRA where we can add an external reference ticket number to link with our internal tickets?

I read about some old articles about adding a link, but instead I am looking for a fields where we can just enter the External ref number.

Thanks

Sugandha

[Walter Buggenhout · Accepted solution]

Hi @Sugandha Sharma,

The on prem edition of Jira used to have a custom field external issue id for this. I don't see that around in my own cloud site, but you can add a new custom field to Jira to cover for your need.

Have a look at this support article on how you can do that. 

[Sugandha Sharma]

Thanks Walter. I will check the article you have shared. I dont have the admin rights but will get in touch with the responsible person to explore this option. We have a standard license, so I hope that doesn't restrict us from having a custom column,

[Walter Buggenhout]

No worries, @Sugandha Sharma, there are no restrictions in that area in the standard plan! 

[Callum Carlile _Automation Consultants_]

@Sugandha Sharma It sounds like you'll need to create a single-line text custom field, which you will need to add to the screen used by your internal ticket's issue type.

Even if the reference is only numbers I might still suggest using the text field, as the formatting of number fields can often change the reference - e.g. if the reference starts with 0, the number field wouldn't show it

[Sugandha Sharma]

Thanks Callum. Yes, our intention would to have a text field only considering the value can be alphanumeric. 

I guess I need to now figure out how to get the custom field.