The Atlassian Community Forums are currently in read-only mode. We will be relaunching on a new platform on September 22 (read more here). We apologize for the extended downtime. For concerns or questions, please email communitymanagers@atlassian.com. See you on the other side, on the new Atlassian Community Forums! :)

×
Forums
Home Q&A Discussion groups Articles Ask a question Search
Learning
Events
Champions
Release Notes
Community
Forums
Home Q&A Discussion groups Articles Ask a question Search
Learning Events Champions Release Notes
Forums
Home Q&A Discussion groups Articles Ask a question Search
Learning Events Champions Release Notes

Forums

Articles
Create
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Q&A
See all
Community resources
Top groups
Explore all groups
Community resources
Learn
Community resources
Events
Community resources

account

Cassandra B. Fetalcorin
Cassandra B. Fetalcorin
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
Get involved
April 21, 2024

how can I access my bitbucket account since my 2FA setup in my phone is gone since it was broken? Now Bitbucket account asking me for a recovery code but I can't. Can you help to retrieve my account using my phone number or my email account that has been registered to it?

Watch
Like Be the first to like this
550 views

1 answer

Comments for this post are closed

Community moderators have prevented the ability to post new answers.

Post a new question

1 vote
Theodora Boudale
Theodora Boudale
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
April 24, 2024

Hi Cassandra and welcome to the community!

On the screen where you are asked to provide a 2FA code, there is a link Forgot code? that you can use to request a 2FA recovery email. The 2FA recovery email is sent approximately 24 hours after you requested it, and it will have a link that will allow you to disable 2FA.

I can see in our system that you have requested a 2FA recovery email several times. The last recovery email was sent to your email address yesterday. Can you please confirm if you have received it?

Kind regards,
Theodora

Reply
Bitbucket
Bitbucket
DEPLOYMENT TYPE
CLOUD
TAGS
AUG Leaders

Atlassian Community Events

    See all events
    Community
    Forums
    FAQs Forums guidelines
    Learning
    About learning Resources
    Events
    Champions
    Release Notes
    Copyright © 2026 Atlassian
    Privacy Policy Notice at Collection Terms Security